How do I skip or reschedule a visit?

Quick answer

Reschedule, don't skip. Give us [PLACEHOLDER: confirm notice — Manus assumed 48 hours] and we'll move your visit to another day that week.

Skipping a visit doesn't save you money — it costs you. When we miss a visit, your home gets twice as much buildup before we see it again. The next visit takes longer, sometimes runs over, and the dirty parts of your home stay dirty longer than they should. So our default is to move the visit, not skip it. If you're traveling, we can come while you're gone. If guests are arriving, we can come before they show up. If your week is broken, we'll find a slot that works.

What this means for your clean

Your home stays maintained on its rhythm
You don't pay for a longer "catch-up" clean afterward
Your cleaner's schedule stays stable, which keeps them on your home long-term

What to do

Call, email, or use your portal at least [PLACEHOLDER: notice window] before your visit
Tell us what days work that week — we'll find a slot

Exceptions

If you truly need to skip and can't reschedule, tell us. Just expect the next visit to take longer.