Help center
Real answers about your cleaning service
Most cleaning companies make you wait on hold to ask a simple question. We wrote it all down instead. Search below, browse a topic, or use the sidebar.
52 articles across 5 topics — all written by our office, not a chatbot.
Browse by topic
Five buckets that cover everything most people ask.
About Your Visit
What to expect, who shows up, how visits actually work.
14 articles
Scheduling & Changes
Skip a visit, reschedule, change frequency, holidays.
9 articles
Your Home Plan & Checklist
How your custom checklist works and how to adjust it.
10 articles
Products & Safety
What we use, pet/kid safety, background checks, insurance.
8 articles
Billing & Account
Pricing, invoices, tips, portal access, cancellation.
11 articles
What you’ll find in each article
Every article follows the same structure so you can find the answer fast.
- Quick answer — the one-sentence version at the top
- Why we do it this way — full context
- What this means for your clean — practical impact
- Exceptions and edge cases — when the rule doesn’t apply
Most-asked questions
How do pets work during a clean?
Pets stay in their home — your cleaner works around them. Tell us where they'll be and how they react to strangers, and we'll plan around it.
Who shows up to clean my home?
The same cleaner every visit. A W-2 employee of Broom Maids — background-checked, trained, on our payroll. Not a contractor, not a different person each week.
What should I expect on my first visit?
Visit one is a reset. Visit two is free, on purpose, so we can adjust what didn't land. By visit three your home plan is locked in and it starts to feel routine.
Why is my second clean free?
Because we expect to adjust things after the first visit. The free second clean is calibration, not a discount — it's how we get your checklist right before your routine starts costing money.
What is the "Lock-In" visit?
Visit 3. It's the first time we run your fully tuned checklist — same cleaner, every service level set based on your feedback from visits 1 and 2. From here it should feel right every time without you having to think about it.
Why does my first clean cost more than recurring visits?
The first clean is a reset — a deeper baseline that includes things we won't repeat every visit. Inside the oven, behind appliances, full grout treatment, window tracks. That's why it costs more, and it's only billed once.
Need a real person?
Use search above. Most questions get answered in 5 seconds.
Email us. support@broommaids.com — replied to within 2 hours during office hours.
Call or text. 720-295-8551 — Mon–Fri 8am–6pm, Sat 9am–2pm.
Not a customer yet?
Start a quote and we’ll build a cleaning plan around the things that matter to your home. Your 2nd visit is free.