Billing & Account
Pricing, invoices, tips, portal access, cancellation.
Why does my first clean cost more than recurring visits?
The first clean is a reset — a deeper baseline that includes things we won't repeat every visit. Inside the oven, behind appliances, full grout treatment, window tracks. That's why it costs more, and it's only billed once.
How does pricing work?
Flat rate per visit, based on home size, bathrooms, and frequency. Recurring clients (weekly, biweekly) pay less per visit than one-time or monthly because the home stays in better shape between visits.
When am I charged?
After each clean, not before. Your card on file is charged the same day as your visit or the day after.
How do tips work?
Optional, never expected. Tips can go via your portal, on the post-visit scorecard, or in cash. 100% goes to the cleaner who cleaned your home — we don't take a cut or withhold processing fees.
How do I access my client portal?
You'll get a portal setup link after your first booking. Use it for payment info, schedule, home plan, and feedback.
Why can't I just book online instantly?
Because our pricing depends on what your home actually needs, and a booking widget can't know that. The quote form gets us most of the way; a short call confirms the details before you commit.
What payment methods do you accept?
Credit or debit card on file is required. We're card-only, processed securely through Stripe — we don't accept ACH, Zelle, or checks.
What happens if a payment fails?
We notify you the same day if a charge fails, and we pause future visits until the balance is cleared. No fees for the failure itself — we just can't keep cleaning until the card is fixed.
Do your prices increase over time?
Yes, prices are reviewed annually. [PLACEHOLDER: confirm policy — Manus assumed 30 days' notice before changes take effect. Confirm cadence and notice period.]
What is your refund policy?
We don't issue cash refunds. We do offer a re-clean — if we missed something on your home plan, tell us within 24 hours and we'll come back at no charge.
How does the referral program work?
Refer a friend who books recurring service and you each get a $100 credit once they complete their third clean.
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