Help & Support
When something's off, we fix it. Fast.
This page is for current clients. If a visit didn't feel right, you need to change your schedule, or you're wondering “do they even do X?” — start here.
Mon-Fri 8am-6pm, Sat 9am-2pm. Emails and texts answered within 2 hours during office hours.
Most important
Something wasn't right with my last visit
If a visit felt “off,” this is the most important thing on this page. These messages go straight to our office, get reviewed the same business day, and we either fix the visit or update your home plan (or both).
Tell us what happened
Pick what felt off, where in the home, and what you'd like us to do. We'll take it from there.
How we handle it
Same-day review
A real person reads every visit issue the same business day.
Make it right
We'll recommend a re-clean, credit, or plan change and confirm with you.
Fix the system
We update your home plan so the same thing doesn't keep happening.
Common requests
Change, skip, or update your service
Most changes take effect before your next visit. Submit a request and we'll confirm within 1 business day.
Skip or reschedule a visit
Tell us which visit and what works. 48 hours' notice helps us keep routes smooth.
Change how often we come
Switch between weekly, every 2 weeks, or monthly. Let's talk through what works.
Update home details or access
New door code? Added a pet? Want something always or never done? These go straight into your home profile.
- Door/garage codes and entry instructions
- Pet info and routines
- Rooms to add/remove
- “Always / never” notes (products, fragile items)
Billing, tips, or cancel service
Invoices and tips: use your portal. To cancel: no contracts, just a quick conversation.
Knowledge base
Questions about what we clean?
If your question is “Do you clean X?” or “Why didn't they do Y?” — the answer probably lives in our room-by-room guides. See exactly what we do in each room, at each level, and why.
Browse how we cleanHelp topics
Browse all questions
5 categories, 52 real answers. Click a topic to expand.
Response times
How quickly you can expect to hear back, depending on how you reach out.
Phone
During office hours
Text
During office hours
During office hours
After-hours
By 9:00 AM
Office hours
Mon-Fri 8am-6pm, Sat 9am-2pm, Sun closed (email monitored).
Still have a question?
No phone trees, no chatbots, no runaround. Just real people who care about your home.