Who shows up to clean my home?
The same cleaner every visit. A W-2 employee of Broom Maids — background-checked, trained, on our payroll. Not a contractor, not a different person each week.
Most cleaning companies rotate cleaners or use gig contractors. We don't, and it's the single biggest decision we've made about how we run.
When the same person cleans your home every visit, three things happen. They learn your home — which rooms get harder, what you actually care about, what you don't. They get faster — an unfamiliar house takes about 30% longer the first time. And you stop having to re-explain yourself every two weeks.
When a stranger cleans your home every visit, none of that compounds. You pay for the same first-day inefficiency every time, and you give your access codes to a new person every two weeks.
What this means for your clean
- Your cleaner remembers your dog's name, the spare key location, and that you don't want them touching the desk
- If something goes wrong, you know who was in your home — it's not "whoever the app sent"
- The relationship is yours. You can request a different cleaner; we won't reassign yours without telling you first
What to do
- Meet your cleaner on visit one if you'd like — many clients do, none have to
- Tell us if the fit isn't right. We'd rather move you to a different cleaner than lose you
Exceptions
- If your cleaner is sick or on vacation, your backup steps in. We send both together on visit one so the backup already knows your home.
- One-time cleans (move-out, deep clean) may get whoever's available that day rather than a dedicated cleaner.
Your 2nd clean is free.
New weekly & biweekly clients only.