Do I need to clean before you arrive?
No. Pre-cleaning before your first visit actively hurts what we're trying to do — we need to see your home as it actually lives so we can set service levels correctly.
A lot of clients feel pressure to tidy before a cleaner arrives. We understand the instinct, but on visit 1 specifically it works against you.
The whole point of the initial clean is to handle what's built up. If you've pre-cleaned, we can't see which areas have been getting harder, which surfaces need attention you'd been avoiding, where the real friction is. We end up setting service levels based on a fake snapshot — then on visit 2 you tell us things felt light, because we calibrated to a version of your home you don't actually live in.
Show us the real version. That's how we get the checklist right.
What this means for your clean
- Floors don't need to be picked up. We work around things.
- Dishes in the sink, mail on the counter, laundry on the bed — fine. We're not judging your home, we're cleaning it.
- Bathrooms don't need to be wiped before we arrive. We have stronger products than you do.
What to do
- Secure pets so we can move through the home freely
- Make sure floors and surfaces are reasonably clear of valuables, irreplaceables, or things you don't want moved
- Confirm access — key, code, or lockbox — is in place
- That's it
Exceptions
- Hoarding-level clutter is a different scope and needs a separate quote. We can't always work around it.
- After your routine is locked in, light tidying before visits can help us move faster — but it's never required.
Your 2nd clean is free.
New weekly & biweekly clients only.