What time does my cleaner arrive?
We use arrival windows, not exact times. [PLACEHOLDER: confirm windows — morning and afternoon start times]. You'll get a heads-up the morning of with a tighter ETA.
Exact arrival times only work if every house ahead of yours takes exactly as long as expected. That's never true. If the home before yours runs over because of a real problem we need to fix, the next house gets either a rushed clean or a late cleaner — neither of which is what you're paying for.
Windows give us the buffer to do the job right. We keep routes tight — usually under 10 minutes of drive time between homes — so the window stays narrow. Same-day texts close the gap.
What this means for your clean
- You don't have to wait around your house from 8 AM to 5 PM
- We communicate the morning of with a tighter window
- We won't rush your clean to hit an arbitrary minute-mark
What to do
- Watch for the morning-of message with your tightened ETA
- If you need a specific time for a specific visit — medical appointment, contractor coming — tell the office in advance and we'll do our best to accommodate