What is your refund policy?
We don't issue cash refunds. We do offer a re-clean — if we missed something on your home plan, tell us within [PLACEHOLDER: 24 hours? 48? define] and we'll come back at no charge.
Cleaning is physical work that's already been done by the time you see the result. We've already paid the cleaner for the time they spent in your home. A cash refund would mean we ate the labor and you got the clean for free — which doesn't make sense for either side.
A re-clean is the right resolution. We send a team back, fix what was missed, and the standard gets met. If the issue is a misunderstanding of what's in your home plan (rather than a missed item), we'll talk through it and update the plan — sometimes the plan itself needs a tune.
What this means for your clean
- You're guaranteed the clean we agreed to, even if it takes a second trip
- We need to know fast — within the [PLACEHOLDER: re-clean window] of the original visit
- Specific feedback (what room, what item) helps us fix it on the first re-clean
What to do
- Contact the office within [PLACEHOLDER: window] of the visit
- Tell us specifically what was missed or below standard
- We'll schedule the re-clean as soon as we can — usually within a couple of days
Exceptions
- [PLACEHOLDER: define if any situation triggers a partial or full cash refund instead of a re-clean]
If we miss something on your home plan, tell us within [PLACEHOLDER: report-window — 24 hours? 48?] of the visit and we'll come back free.