Billing & Account
Pricing, invoices, tips, portal access
Why does my first clean cost more than recurring visits?
The first clean is a reset — a deeper baseline that includes things we won't repeat every visit. Inside the oven, behind appliances, full grout treatment, window tracks. That's why it costs more, and it's only billed once.
How does pricing work?
Flat rate per visit, based on home size, bathrooms, and frequency. Recurring clients (weekly, biweekly) pay less per visit than one-time or monthly because the home stays in better shape between visits.
When am I charged?
After each clean, not before. [PLACEHOLDER: confirm exact timing — same day after completion? Day after? Within X hours?]
How do tips work?
Optional, never expected. Tips can go via your portal, on the post-visit scorecard, or in cash. [PLACEHOLDER: confirm — assumed 100% goes to the cleaner with no processing fee withheld.]
How do I access my client portal?
You'll get a portal setup link after your first booking. Use it for payment info, schedule, home plan, and feedback.
Why can't I just book online instantly?
Because our pricing depends on what your home actually needs, and a booking widget can't know that. The quote form gets us most of the way; a short call confirms the details before you commit.
What payment methods do you accept?
Credit or debit card on file is required. [PLACEHOLDER: confirm whether ACH, Zelle, or check are also accepted. Manus assumed credit/debit only via Stripe.]
What happens if a payment fails?
We notify you the same day if a charge fails, and we pause future visits until the balance is cleared. No fees for the failure itself — we just can't keep cleaning until the card is fixed.
Do your prices increase over time?
Yes, prices are reviewed annually. [PLACEHOLDER: confirm policy — Manus assumed 30 days' notice before changes take effect. Confirm cadence and notice period.]
What is your refund policy?
We don't issue cash refunds. We do offer a re-clean — if we missed something on your home plan, tell us within [PLACEHOLDER: 24 hours? 48? define] and we'll come back at no charge.
How does the referral program work?
Refer a friend who books recurring service and both of you get a credit. [PLACEHOLDER: confirm exact credit amounts for both referrer and new client.]