What happens if something gets broken or damaged?
We tell you immediately, document what happened, and pay to repair or replace.
The thing that erodes trust isn't damage — it's hiding damage. A broken candle holder is a small problem. Discovering a broken candle holder two days after the visit when nobody mentioned it is a different problem entirely. Our rule is: if something breaks or gets damaged, the cleaner tells the office before they leave your home.
The office contacts you the same day, sends you what we know, and starts the resolution. [PLACEHOLDER: define the step-by-step process — who calls, what documentation is needed, repair vs. replace decision, timeline for resolution, dollar threshold below which we pay out of pocket vs. file a claim.]
What this means for your clean
- You hear about damage from us, same day, before you find it
- We don't hide, downplay, or wait for you to notice
- The resolution starts immediately, not after a complaint
What to do
- If you find damage we didn't report, contact the office within [PLACEHOLDER: window — 24 hours? 48?] of the visit
- Photos and details help us move fast
- We handle the rest
Exceptions
- [PLACEHOLDER: define resolution process specifics]
If we damage something, you hear it from us the same day. We pay to repair or replace.